CCH® KnowledgeConnect™

Turn your firm’s knowledge into a strategic asset with the knowledge management solution designed for accounting firms.

Eliminate duplicate effort, prevent knowledge erosion and speed up client responsiveness with CCH KnowledgeConnect. Collect, organize and preserve the internal knowledge of your organization’s subject-matter-experts with the knowledge management solution designed for accounting firms.

Details

Whether you’re at your desk or on the go with a mobile device, CCH KnowledgeConnect keeps you connected by a click via secure Internet access to the information you need to make faster and more informed business decisions. Centralize knowledge within your organization and ensure you’re not losing critical knowledge when your thought leaders retire or leave the firm.

CCH KnowledgeConnect allows organizations to capitalize on their greatest asset — their own expertise. Available anytime and anywhere, this intuitive knowledge management system turns your firm’s knowledge into a strategic asset by helping your employees locate and benefit from documented tacit and explicit knowledge within organization. Powerful search capabilities keep your firm employees easily connected — and your clients too if you like.

For Microsoft SharePoint users, unite the two solutions with a plug-in to enjoy additional functionality through SharePoint like formal Q&A Manager, an expert locator, dynamic profiling, and more. Share, brainstorm, collaborate.

CCH KnowledgeConnect offers:

  • Powerful search capabilities — Helps employees quickly locate the right answers and then rate their accuracy, quality and usefulness so that the best answers are promoted for firm-wide use. Plus, combines your organization’s internal knowledge with information in your other solutions, including ProSystem fx Document and IntelliConnect.
  • Social look and feel — Interactive communities provide easy organization-wide collaboration, including satellite offices and remote employees. Email notifications, Wiki and Blog options, tagging favorite content and more provide a user experience similar to LinkedIn and other social sites.
  • Results-driven home page — Upon login, instant visibility to the newest information posted to the users areas of interest.
  • Easy to use functionality — Set your own business rules, publish documents, FAQs, announcements, blogs, best practices and wikis, ask questions, and fully manage how your knowledge sharing best works for your firm.
  • Return-on-Investment (ROI) Reporting — Track how much time and money CCH KnowledgeConnect is saving your organization.

You can customize CCH KnowledgeConnect for the way your organization works, such as share blogs, wikis, best practices and frequently asked questions. Also, you can also customize rules, such as routing an answer or a best practice for approval before it’s published, escalating urgent questions if they have not been answered in a pre-defined amount of time, flagging low-rated items for further review and controlling who can join a community based on their roles in the firm.

CCH KnowledgeConnect not only captures the internal knowledge of your organization’s leaders and subject matter experts, it also connects you to your other Wolters Kluwer, CCH solutions.

More
Training and Consulting

This course focuses on ensuring a smooth and successful implementation of CCH KnowledgeConnect by addressing not only the administrative settings of the system, but the firm policies that must be adjusted to create efficiencies around the use of CCH KnowledgeConnect.

Course Objectives

  • Assess your current state of knowledge management.
  • Understand system setup requirements, including system roles, communities and subcommunities, business rules, system tools and integration.
  • Effectively manage the CCH KnowledgeConnect system.
  • Identify the key factors for a successful implementation.

Who Should Attend?

The CCH KnowledgeConnect Champions Team.

Program Information

  • Program Level: Basic
  • Prerequisites: None
  • Advanced Preparation: None
  • On-site or Web-based, Single-client Training
  • Read Policies

Recommended CPE

  • CPE certificate included [Up to 15 (1-on-1)]
  • Business Management & Organization — 4 or 8 credits, depending on length of session

Register Now

  • On-site or Web-based
  • Single-client training (1-on-1)

Contact Us to Register >

This course teaches you to become familiar with using CCH KnowledgeConnect to search for, capture and share knowledge within your organization.

Course Objectives

  • Navigate the CCH KnowledgeConnect homepage
  • Join communities and subcommunities
  • Edit profile information
  • Search for content
  • Post information to the CCH KnowledgeConnect system

Who Should Attend?

All CCH KnowledgeConnect users

Program Information

  • Program Level: Basic
  • Prerequisites: None
  • Advanced Preparation: None
  • Read Policies

Recommended CPE

  • CPE certificate included
  • Up to 15 (1-on-1)
  • Business Management & Organization - 1 credit

Register Now

  • On-site or Web-based
  • Single-client training (1-on-1)

Contact Us to Register >

CCH KnowledgeConnect IT Consulting is designed to ensure a smooth implementation of the CCH KnowledgeConnect software. Your IT Consultant will install the software, configure applicable integration points and review the setup and maintenance of this product with you. These sessions are specifically designed for customers that are implementing the On-Premise version CCH KnowledgeConnect.

Course Objectives

  • Review the hardware, software and network requirements
  • Install the CCH KnowledgeConnect software
  • Configure the applicable integration points
  • Review the setup and maintenance of the CCH KnowledgeConnect software

Who Should Attend?

IT Personnel

Program Information

  • Prerequisites: Working knowledge of general IT topics (e.g., networking and server operating systems)
  • Advanced Preparation: None
  • Read Policies

Recommended CPE

  • No CPE certificates

Register Now

  • On-site or Web-based
  • Single-client training (1-on-1)

Contact Us to Register >

This course focuses on making any necessary adjustments to your firm’s CCH KnowledgeConnect system based on early experiences with the application. After reviewing your firm’s feedback, the consultant will suggest ways to maximize the use of CCH KnowledgeConnect.

Course Objectives

  • Evaluate the firm’s usage of CCH KnowledgeConnect
  • Identify top user
  • Review and make adjustments to communities, subcommunities, business rules and system roles
  • Establish long-term goals for continued success

Who Should Attend?

The CCH KnowledgeConnect Champions Team

Program Information

  • Program Level: Basic
  • Prerequisites: None
  • Advanced Preparation: None
  • Read Policies

Recommended CPE

  • CPE certificate(s) included
  • Up to 15 (1-on-1)
  • Business Management & Organization - 2 credits

Register Now

  • Web-based
  • Single-client training (1-on-1)

Contact Us to Register >

Already a Customer?