CCH KnowledgeConnect

Chances are, when you have an important question, you contact your organization's subject matter expert privately for the answer. And when you get the answer, you probably don't think to share it, which is unfortunate because someone else in your organization could have benefitted from the answer. Instead, what if you asked your question in a community setting, where answers are discussed, rated and preserved for reuse? Where every member of the community could view, and participate, in the discussion? With Knowledge Connect, created exclusively for professionals, you can do all this — and more.

KnowlegeConnect allows organizations to capitalize on their greatest asset - their own expertise — by capturing questions and answers in a searchable, re-useable form that's accessible to everyone. Available from anywhere, anytime, KnowledgeConnect provides employees with the knowledge they need to make faster and more informed business decisions, avoid work redundancies and reduce project cycle times.

Share, brainstorm, collaborate. Contact us today — we’ll get you there.

Available anytime, anywhere via secure Internet access, KnowledgeConnect collects, organizes and preserves the internal knowledge of your organization’s subject matter experts. By centralizing knowledge within your organization, it ensures that you don’t lose critical knowledge when a thought leader retires or leaves the company.

KnowledgeConnect offers:

• Powerful search capabilities — Helps employees quickly locate the right answers and then rate their accuracy, quality and usefulness so that the best answers are promoted for firm-wide use.
• Federated search — Combines your organization’s internal knowledge with information in your other CCH solutions, including ProSystem fx® Document, IntelliConnect® and CCH Support Knowledgebase.
• Interactive communities — Provide easy organization-wide collaboration, including satellite offices and remote employees.
• The "Ask Question" feature — Allows users to pose their own questions to specific members of the organization or to the entire community.
• Results-driven homepage — Upon login, the user’s homepage presents the newest information posted to their areas of interest.
• Built-in Return on Investment (ROI) features — Enable you to calculate and report how much time and money the organization has saved using KnowledgeConnect.

Share, brainstorm, collaborate. Contact us today — we’ll get you there.

You can customize KnowledgeConnect for the way your organization works. You can share blogs, wikis, best practices and frequently asked questions. You can also customize rules, such as routing an answer or a best practice for approval before it’s published, escalating urgent questions if they have not been answered in a pre-defined amount of time, flagging low-rated items for further review and controlling who can join a community based on their roles in the firm.

Share, brainstorm, collaborate. Contact us today — we’ll get you there.

KnowledgeConnect not only captures the internal knowledge of your organization’s leaders and subject matter experts, it also connects you to your other CCH solutions, including ProSystem fx Document, IntelliConnect, and CCH Support Knowledgebase.

Share, brainstorm, collaborate. Contact us today — we’ll get you there.

Kathy Parker, Partner, Rodman & Rodman, PC

“We just implemented KnowledgeConnect and I am excited about it. I think this is going to be CCH's best product out there because of the fact that it's finally taken the knowledge that's in my head, [in] my partner's head and [in] all the other staff's, and we're getting it in one place. Within this next year, when I come back to [CCH User Conference], I'm going to say that [KnowledgeConnect is] the best program that we have. I strongly believe that. How cool is it that we're going to be able to Google anything -- from what is my Fed Ex account number to procedural things [such as], how do I make a tax return from ProSystem fx Engagement to Tax? Those things are now all in one database.”

Dana Schmidt - Director of Professional Development, O’Sullivan Creel

From a knowledge capture standpoint, the potential is huge with regard to building a database of valuable information that our team members can tap into. Currently, team members have to "know" or "guess" who to ask a question of. This way, they can search the system first and then find (in most cases), multiple experts to ask their question of. That's huge to me!

Also, the ability to collaborate in producing the knowledge/information that goes into the system is excellent! I also see this as furthering our efforts to create a one firm culture and moving people out of thinking mainly of the office in which they work, to thinking of the division and then to thinking of the firm. The communities of practice which cross office boundaries will be an asset for communication in this effort."

Mike Johnson, Partner, O'Sullivan Creel

There are a lot of things about the solution that I really like," Johnson acknowledges. "First, we can manage the content to make sure that it is correct and accurate. Second, I can join the communities I need to join to serve my clients better. And third, from a firm wide perspective, KnowledgeConnect offers a great way to get best practices out and standardize the approach that we use to serve our clients – helping us make sure that we stay on the cutting edge of information to serve our clients properly.

When you ask a question and send it to a community or individual, they are going to answer it, get it back to you, and it’s going to get published," explains Johnson. "If you can send an e-mail, which is basically what you’re filling out when asking a question through KnowledgeConnect, the question and the answer are going to get captured, and then it’s going to be available to everybody."

George Balhoff, Partner, Postlethwaite & Netterville

(about the implementation of KnowledgeConnect)

You are required to know everything about everything to sit for the CPA exam, but shortly after that you begin to specialize in different areas. The benefit in our firm is we have that expertise in different people. To be able to access it - and access it easily - is important to us.

One advantage that a lot of people found was the ability to create business rules. For example, you can set a rule to forward unanswered questions to people that have expertise in a particular area. So, if I hadn’t looked at something within a period of time, KnowledgeConnect would notify somebody else who had the authority to answer or delegate things in that area, but not necessarily across the board," says Balhoff."

Other comments from Early Adopter Firms

How do you see this product improving or adding value to your business and/or daily workflow?

• "I think it will be a good place to store questions we have to research so that we don't have to re-research them."
• "It is possible we could leverage the search feature to include other data sources."
• "It will give the ability to find a resource or easily determine which person in the company has knowledge about a certain subject."
• "Seems to be a great way to build a database of questions."

• CCH KnowledgeConnect Named Finalist in Prestigious Software & Information Industry Association Awards
• CCH KnowledgeConnect Named as Top New Product in 2010 by Accounting Today
• 2010 Innovation Award for CCH KnowledgeConnect

By 2020, 75% of organization leaders will retire, taking their expertise with them, which is why knowledge management is so important.

Find out how your organization can capture knowledge with CCH’s KnowledgeConnect:

• A centralized and easy-to-search knowledge management system
• Helps organizations retain knowledge
• Empowers staff to make faster and more informed business decisions
• Reduces project cycle times

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CCH offers onsite and online training for all levels of professional development, including courses that earn CPE credit. Whether you’re a novice or skilled user, our expert instructors, course content and learning tools offer the tips, tricks and solid explanations you need to transform your work processes.

Available training includes on-demand or online self-study options; Web-based and onsite training; and a variety of seminars and conferences, some at a location near you.

• IT Consulting (On-premise)
• Best Practices Consulting (Saas)
• Best Practices Consulting (On-premise)
• End-User Training
• Custom Conversion Services

CCH Support is the best in the business — we’re always here when you need us. To keep your office up and running, we offer helpful tools, as well as a variety of ways to interact with CCH Support.

CCH Knowledge Base — In this online database of CCH software information, you’ll find step-by-step instructions, information on critical known issues and product documentation.

• Web ticket — Learn how to open a Web ticket online to submit your question directly to customer support.
• System requirements — Find out exactly what you need for CCH products to function properly in your office.
• Real-time chat — If you need a quick answer but don’t want to pick up the phone, live chatting via your Web browser is the way to go.
• CCH Support Center — Pick up your phone and call us to speak directly to a customer support representative.
• Remote support — Complicated problem? We can access your computer remotely and view your screen.

Get the most out of your CCH products — connect with us today.