Customer Testimonials

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What our customers are saying about Accounting & Audit suite:

"The efficiency of being able to access information in just a couple of clicks: that's the real benefit of a paperless environment."

— Mike Boger, Partner, Breslow Starling Frost Warner Boger Hiatt, PLLC

"During the sales process and beyond, CCH has been much more attentive than any of the other software vendors I have dealt with before. They continue to come to us with new ideas and strategies to help our business. They are the driving force in making sure we are getting the most of the products we use every day."

— Eric Fletcher, Tax Manager, CRI

"The fact that the CCH applications seamlessly integrate with each other is an enormous benefit," says Hall. "It's as if we are using one system for all our needs."

— Dave Hall, Managing Partner, L.L. Bradford & Co, LLC

"The end result that our switch to the ProSystem fx Suite of products brought our firm is the ability to do far more work in fewer hours with the same amount of staff! The seamless integration between the Tax, Fixed Assets, Engagement, Practice Management and Scan programs allows us to work more efficiently and provide better service to our clients. We are extremely please with our CCH solutions because they are easy to learn and use, and very professional, which allows us to stay focused on preparing the tax return or completing the audit."

— Scott Bollenbacher, Member, Bollenbacher & Associates, LLC

"Our goal at Kuenzi & Company has always been to increase realization and overall efficiency on our audits. That segment of our practice has rapidly expanded in recent years. Until we made the move to the CCH platform, it was an uphill battle! We trialed Thomson Reuters engagement product, Engagement CS, and were not able to attain our firm's desired level of integration between the trial balance, workpaper management module, and financial statements. After we contacted several reputable larger Firms in our area who were using ProSystem fx Engagement, we got the confirmation we needed that we could achieve the level of integration we were looking for with ProSystem fx Engagement. It quickly became apparent how to achieve the integrated audit we were looking for shortly after we started using Engagement. We love the fact that the trial balance is essentially an embedded workpaper. And the fact that it seamlessly integrates in Microsoft Excel is an accountant's dream! We also switched from BNA (tax research) and Comperio (accounting research) to CCH's IntelliConnect and Accounting Research Manager (ARM) online research products. Both CCH research products provide a more intuitive interface for younger staff than our former products did, plus we are finding additional benefits from the integration between Engagement and ARM, and what we expect to achieve in integration between IntelliConnect and ProSystem fx Tax when we switch to that product. Our CCH products enabled us to have a much more collaborative work environment than before. Our audit process is now digital, which along with delivering integration allowed for a seamless transfer of information between staff in the field as well as the field-office connection. We work remotely via a terminal server environment so audit workpapers never leave the office, adding a layer of security to the entire process and ensuring 100% backup of all files at all times. We now have scalable systems and processes in place that make it much easier to not only perform daily tasks and routines but also to add clients and audit engagements without feeling out of control like in times past. And we love that our online CCH research products provide an added level of integration we never had before. We look forward to watching the CCH products continue to develop in the SAAS model where we can ultimately be relieved of software and system management and spend more time focusing on client work and service. Thank you CCH for providing us the tools we need!"

— Kyle Walter, Principal, Kuenzi & Company

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What our customers are saying about Accounting Research Manager:

"I've been using the website (ARM) today and yesterday, and found it very easy to find what you're looking for. It's layout is much easier than Checkpoint or PwC's Comperio, which I've used in the past."

— Jeremy Blackburn, CDPA, PC

"We gained additional revenue from a value-add service when we were able to respond to a client's question within a couple of days regarding how loyalty programs should be treated for both US GAAP financial statements and for income taxes. And our quick response was thanks to both IntelliConnect and Accounting Research Manager, along with superior customer service from CCH."

— Guy Nishihira, Principal,
Kobayashi Kanetoku Doi Lum & Yasuda CPAs LLC

"By using CCH's Accounting Research Manager (ARM) product, I was able to add significant value to my client in advising them and navigating them through the complexities of going through a reverse merger, which is a highly complex transaction. This was largely thanks to the superior information in ARM on the accounting, legal, SEC and business matters around this topic."

— Warren Binderman, Managing Member, Binderman Group, LLC

"Accounting Research Manager (ARM) enables me to provide my clients with the most updated information. Working in, and navigating around, ARM is very easy."

— Laura Wesley-Kemueli, Assurance Specialist,
Taketa Iwata Hara & Associates, LLC

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What our customers are saying about Engagement:

"With ProSystem fx Engagement, the system carries forward workpaper schedules and populates them with the new year's information, saving time and giving us a much more powerful analytical tool that we can use to support our clients."

— Mike Boger, Partner, Breslow Starling Frost Warner Boger Hiatt, PLLC

"ProSystem fx Engagement easily produces trial balance reports and, with just a few clicks of a mouse, I can quickly transfer the information to tax returns in Global fx so I am not spending time reentering information. It's very handy to be in Engagement and move something to Document or be in Global fx and print something to Engagement. It lets me work better and faster."

— Barry Morgan, Owner, K.B. Morgan, PLLC

"While other firms are using Engagement for Financial Statements and Audit, we ususe ProSystem fx Engagement for paperless Tax return processing. Our tax department scans in all source documents and then uses Engagement to manage the workpapers to process and review the return. The ease of the syncing is superior to any other vendor we looked at. With ProSystem fx Engagement we made the leap to paperless engagements, and enabled our managers and partners to review more information in a timely manner even when in the field or at home thanks to that syncing of client binders and workpapers. I would highly recommend CCH Engagement."

— Craig Travis, Network Administrator, Barker Peterson & Franklin

"Looking back over the last 8 years it is easy to see that the result of using ProSystem fx Engagement has been enormous. The most visual change has been the implementation of electronically stored documents. This has resulted in our physical document storage space going from 600sq ft, floor to ceiling, to only 2 filing cabinets. The only physical copies we keep are engagement & representation letters and tax notice correspondence. All documents are now scanned and stored within the clients engagement binder. Filing is generally done by an administrative assistant and put directly into the clients binder for all staff to access as necessary. With part of the freed up office space we created a new dedicated server room and also established an additional corner office. Field work has also been drastically improved. Year end engagements are now completed in their entirety at the client offices. All staff were equipped with portable scanners for scanning documents directly into engagement. The only items staff now take to a client is their laptop and scanner. No longer did we need any supplies such as paper, pencils, stapler, hole punch, etc. Staff have multiple years of the clients documents electronically at their fingertips on their laptop, and they easily share these back and forth as necessary. Tax returns are checked out and the staff prepares the preliminary return at clients’ offices. Partners come to the client’s office to review the workpapers and the tax return right there. This has allowed us to perform engagements faster and more efficiently. Thanks to the linking process, any trial balance changes are automatically updated within the tax return. This process has helped cut corporate tax return prep time in half. We essentially have our entire filing cabinet system with us while out of the office. Staff now also have multiple client binder copies with them at all times, which is beneficial if they need to use a custom workpaper for a client that they previously prepared for another client. It is extremely helpful to have a copy of a client’s binder while out of the office because, when the client calls, we can instantly answer questions about their tax return, financials, etc. In the last two years we have additionally implemented ProSystem fx Scan and now prepare all of our personal tax returns electronically using Engagement also. All personal return source documents are front end scanned when they come in the door and the PDF file is put into the client’s Engagement binder. ProSystem fx Scan has helped us streamline the process of 1040 prep by eliminating much of the partner and accountant time spent doing pre-prep sorting plus greatly reduced the time at the reviewer level. First preparer documentation process has become more uniform, clear and clarified. One of the best rewards of using ProSystem fx Engagement is showing it to clients. Clients love the paperless process. We present the system to our client as an electronic filing cabinet and when they see we are sitting in their office with copies of 7 years worth of their corporate and personal returns along with the workpapers on how we made decisions from previous years they are amazed. That is pretty priceless in its own regard."

— Jim Rodola CPA CITP, Manager, Viele Solimano & Swagler, CPA, PC

"The integration between ProSystem fx Engagement, Tax, Scan and Fixed Assets has increased our efficiency rates considerable, and made audits less cumbersome."

— Angel Lee, Paraprofessional, Bollenbacher & Associates, LLC

"Our firm has experienced an estimated $85,000 in savings by leveraging the integration between ProSystem fx Engagement and Tax. The significant reduction was seen in paper costs, postage and admin time."

— Debra Zarzycki, Tax Quality Control Director, Bonadio & Co, LLP

"Using ProSystem fx Engagement we are able to plan, prepare and review engagements without paper documents from any location and achieve a streamlined workflow that results in more timely and accurate deliverables for our clients."

— Chris Bozarth, Partner, Weiss & Co

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What Tax Dept/Tax only shops are saying about Engagement:

"The fact that the CCH applications seamlessly integrate with each other is an enormous benefit," says Hall. "It's as if we are using one system for all our needs."

— Dave Hall, Managing Partner, L.L. Bradford & Co, LLC

"ProSystem fx Engagement has quickly become the hub for all of our client work. It’s a sophisticated interface between the client and the tax return, and the completed tax return and the portal. It keeps all of our client data, correspondence and completed work easily accessible and eliminates the need for time-consuming data re-entry."

— Philip Juravel, Owner, Juravel & Co

"The import feature from Excell is a time savings feature that makes ProSystem fx Engagement more efficient. This is especially true for our firm with regard to hedge fund special allocation to 100 partners!

— Nancy Peck, Partner, PMBHD

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What our customers are saying about Knowledge Coach:

"Bryce Gibbs, Shareholder, Matson and Isom responsed: "We ran a pilot using CCH Knowledge Coach on a group of non-public companies while auditing the 12/31/09 financial statements, and then used it again for the audits of the 2010 financial statements. This allowed us to evaluate the updates adn roll-over functions. We are now in the process of rolling our Knowledge Coach for all our audits during 2011. I would strongly recommend the Knowledge Based Audit Methdology class offered by CCH in connection with implementing the software. It is very important because not only are you implementing a new technology, you are implementing new audit content and a different group of authors. By the way, the group at CCH that we have been working with have been fantastic about listening and implementing development request as this product matures."

 

"Transitioning to Knowledge Coach is worth it! Interactivity that advises when additional documentation is necessary, and automatic linkage of audit risks, provide a far superior audit binder. Other solutions won't do that!"

— Barry Wechsler, Audit Partner Buchbinder Tunick & Co LLP

"The seamless workflow and integration to Engagement that Knowledge Coach provides is ultimately what pushed us to buy. We are certain that the efficiencies we will gain by using Knowledge Coach will be well worth the investment."

— Bill Jenczyk, Audit Principle, DiCicco, Gulman & Co

"When the Risk-Based Standards originally came out, we felt it was important to analyze our entire audit process to identify areas for improvement. We had a sense that we were over-auditing, but our previous solution provider did not give us a clear way to assess by how much or to link audit steps to specific risks. As a result, auditing staff had no way of seeing how audits changed after new risk assessments were made. Our initial trial of Knowledge Coach helped us generate a higher quality audit file overall. Over-auditing is no longer an issue, and our audits are tightly tailored to the standards and to each client. The fact that information is flowed throughout the workpapers has also improved audit accuracy and ultimately resulted in less time required to perform each audit."

— Bryce Gibbs, shareholder responsible for information technology at the firm, Matson and Isom

"After the first year of using Knowledge Coach, we saved at least as much time as we spent implementing the solution, since we were able to roll everything over to achieve even greater efficiencies in year two. We've definitely streamlined our planning and review process, but we think we can achieve even more efficiencies over time."

— Bryce Gibbs, shareholder responsible for information technology at the firm, Matson and Isom

"In one recent audit, we were not able to rely on information that we thought we would have going in. With Knowledge Coach, we were able to modify the audit based on the information we had and easily document our change of course and the reasons behind it. This would have been much more difficult and time-consuming in the past. When our staff finished auditing with Knowledge Coach, they said that they learned more about the client and their business than they ever knew before. Knowledge Coach gives us a more complete audit file. Our staff sees the big picture and knows exactly what audit steps are connected to which risks."

— Bryce Gibbs, shareholder responsible for information technology at the firm, Matson and Isom

"Blown away by just "HOW" you build the audit program."

— KC customer

"PPC has lots available but if you want to add a step or take something out then it just doesn't work — you have to start over."

— KC customer

"With PPC you really don't know if you've linked all of the risks associated with the account; whereas in KC you know instantly."

— KC customer

"CCH Support has been phenomenal!"

— KC customer

"KC is very interactive; advises when you need to add something; you get to build from ground zero and add stuff as you're prompted; and it links up risks to audit programs — other vendor's programs don't do that!"

— KC customer

"Quality is FAR superior to what we use to have!"

— KC customer

"Knowledge Coach is a very impressive program. It's always up-to-date, the link to ARM is great, and overall it will result in better documentation."

— KC customer

"We love Knowledge Coach!"

— KC customer

"KnowledgeCoach is much more efficient than PPC. Nothing is external. KC is much more fluent."

— KC customer

"We were using the PPC Guides through ARM, so now we are able to cancel the PPC guides due to the implementation of Knowledge Coach and its integration with ARM."

— KC customer

"Our senior managers really like the KC keeps track of what you are doing, and then double checks what you've done."

— KC customer

"We love the integration points to Engagement and ARM!"

— KC customer

"Technical support is phenomenal!"

— KC customer

"Knowledge Coach will be a lot easier on our staff because there's more up-mto-date tools to work with, less tiem needed for internet access for updating, no worries whether you are using the right version,a nd just a lot more seamless which will result in our firm being more profitable and billable."

— KC customer

"I would tell firms that are hesitant to make this move that "you just can't sit still". Working through learning a new solution, process and conversion is a valid pain point, but after the adjustment the benefit will be there and in the long run is just the right thing to do."

— KC customer

"The integration to Engagement as very appealing to us."

— KC customer

"Knowledge Coach's functionality and ease of use were the primary factors in our buying decision. In addition to the actual program itself, we are excited about the "meat of the content" and the linkage of risks to procedures."

— KC customer

"The most important capability/functionality of Knowledge Coach to us is that the methodolgy update are automatically pushed out. There will no longer be a need to cut and paste documentation into a new form."

— KC customer

Bryce Gibbs of Matson & Isom responded to questions posed on LinkedIn.
Question: "We are considering moving from PPC and Checkpoint to CCH KC, KBA and ARM. Who out ther has made the same move? What problems have you had?"
Bryce's response: "We ran a pilot using CCH Knowledge Coach on a group of non-public companies while auditing the 12/31/09 financial statements, and then used it again for the audits of the 2010 financial statements. This allowed us to evaluate the updates adn roll-over functions. We are now in the process of rolling our Knowledge Coach for all our audits during 2011. I would strongly recommend the Knowledge Based Audit Methdology class offered by CCH in connection with implementing the software. It is very important because not only are you implementing a new technology, you are implementing new audit content and a different group of authors. By the way, the group at CCH that we have been working with have been fantastic about listening and implementing development request as this product matures."

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What customers are saying about School of Audit:

"We found the training with Knowledge Coach to be invaluable to our team — not just the audit technology training, but also the audit methodology training. Both are essential and time well-spent. Knowledge Coach represents a new way of auditing, and the training helped us see exactly how the risk-based standards were being adhered to throughout the digital audit workflow."

— Bryce Gibbs, Shareholder, Matson and Isom

What customers are saying about Support:

"CCH Support is outstanding! I use the online support system to research and answer most of my issues, knowing I always also have the web ticket to rely on when needed. A tech simply calls me or emails me a solution, and if that doesn't work then the tech simply remotes in to help. No matter what the problem is, I know I can rely on CCH Support to help me resolve my question in a timely manner."

— Holly Nelson, Administrative Assistant for the Tax Dept,
Cannon Wright Blount

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